Shipping Policy
SKOOTDOG MOTORCYCLE LEATHER AND GEAR makes the delivery of your purchase simple and easy. Just place your order with us, and it will be delivered right to your door. FAST!
Please keep in mind that it is our goal to ship your order fast after it is placed. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Shipping times are average estimates only.
If you would like to purchase overnight shipping, please get in touch with our office during regular business hours, 10 AM-6 PM, CST, Monday through Friday, excluding holidays.
Electronic Signatures.
You acknowledge that by clicking on the "Place Order" button, you agree to the Terms and Conditions of Sale Agreement and Warranty policy. You are indicating your full intent and full agreement to all terms and conditions of this sale agreement and warranty policy and that your clicking on the "Place Order" button, shall constitute your signature on this agreement.
WAREHOUSE & SHIPPING
We ship within 24 hours of your order. Your product order is carefully packed to protect against shipping damage. We use environmentally friendly packing and recycle surplus cardboard, plastic, and other materials.
On shipments, every unit is thoroughly checked before shipping, to help ensure everything is correct. We also package our items in the safest packaging to further help eliminate shipping damage.
Once your order is packed, it is scanned into the tracking system for your convenience. We ship via USPS, UPS
* Note shipping times listed or are verbally given on the phone are estimates only. SKOOTDOG MOTORCYCLE LEATHER AND Gear does not guarantee any exact shipping time. We do our very best to provide you with an accurate estimate of shipping and processing times. Order processing is 2-5 business days. During holiday seasons, transit time may be longer. Orders may not be canceled or refused due to extended transit schedules. For the best results, if you have a birthday, holiday gift, etc., always order far enough in advance. We are not responsible for any exact delivery times.
URGENT! SHIPPING INSPECTION INFORMATION:
You must inspect your shipment immediately upon arrival and note ANY damages to delivery. You must also report any damages to SKOOTDOG MOTORCYCLE LEATHER AND GEAR by email at infodog@skootdog.com or by phone at 817-225-5998 within 24 hours of receiving your shipment for us to file a claim for any damages. If a shipment is refused without the approval of SKOOTDOG MOTORCYCLE LEATHER AND GEAR the restocking fee and shipping charges will apply.
Delivery can take an average of anywhere from 3-10 business days from your order date, depending on your location, weather, traffic conditions, and time of the year. We use UPS, FedEx, and other major carriers for shipping on all orders.
STOCK STATUS
Items that are available for immediate delivery will typically ship within 24 to 48 hours. Remember that Saturday and Sunday are not shipping days. There may be a rare instance when we are temporarily out of stock on a particular item. This does not happen often. We will contact you promptly to inform you that the item you purchased is temporarily out of stock. We will contact you immediately to give the exact status of any order you place with us.
Please understand that HELMET laws in every state and country are different. Make sure you research and understand the HELMETS laws in your area before you make your purchase. SKOOTDOG MOTORCYCLE LEATHER AND G EAR .is not responsible for ensuring your purchase is legal to use within your jurisdiction or country.
This section may not include all customer responsibilities that may apply.
RECEIVING YOUR SHIPMENT:
All items are appropriately packaged to protect your shipment.
NOTE: If your Helmet has any damaged parts due to shipping, you must note any damage upon delivery; otherwise, you are accepting the unit in good condition, and you are accepting "Full Responsibility" for any and all shipping damage. The buyer will receive new replacement items "free of charge" to replace any damaged parts due to shipping if you note the damage on the delivery receipt. Failure to note the damage on the delivery receipt may void the ability to file a freight claim for you and to provide you free items from any shipping damage.
To qualify or a refund, all items returned within 15 days of receiving must be in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been worn, used, abused, or damaged in any way. Items must also arrive complete (including warranty cards, promotional items, size stickers, and with the legal DOT certified interior label intact.) and with the original packaging.
ORDER CANCELLATIONS:
Must be made within 24 hours after your order is placed. Please call us at 817-478-0497 or email us at info@skootdog.com
SKOOTDOG MOTORCYCLE LEATHER AND G EAR works hard to ship your order correctly. If there is any discrepancy in your order, you must notify our customer service department at 817-276-9090 within 48 hours from the receipt of the item. Any items that are returned damaged or used (factory defects not included) will not be accepted, and freight charges will be charged to the customer. No returns or exchanges will be accepted for closeout items.
Once your order has been shipped, it cannot be canceled without the return charges that we incur. If you choose to cancel your order once it has been shipped, you will be charged for all shipping costs and a 25% restocking fee. Please allow 2 to 3 business days for your account to be successfully refunded in full. An email confirmation will notify you once the refund has been issued.
WAVIER OF LIABILITY & TERMS and CONDITIONS OF PURCHASE
By clicking "Submit Order" or by placing a "Phone Order," I am authorizing payment from my credit card account, Pay Pal account, or any other form of payment I have supplied to SKOOTDOG MOTORCYCLE LEATHER AND G EAR . for this purchase.
I have read, understand, and agree to the SKOOTDOG MOTORCYCLE LEATHER AND G EAR . terms and Conditions of Sale Agreement, manufacturers' warranty policies, and product return policy. I fully agree to all the terms and conditions outlined in these policies located on this web site at www.SkootDog.com
By purchasing any items online (this website) or off-line (via phone or in-person), I, as a buyer, acknowledge and agree to be above 18 years of age. Buyer understands and agrees that what is posted in writing on this site are the only descriptions and features SKOOTDOG MOTORCYCLE LEATHER AND G EAR . claims or offers on any item for sale on this site.
Buyer acknowledges to have read and understands the terms and conditions of sale, listing, description, information, and features, and by purchasing any item online (this website) or off-line (via phone or in-person) has been informed via the written listing on this site of the features, description as well as terms and conditions of sale and return policy. The buyer entirely agrees that any and all issues will be handled in accordance with the binding terms and conditions of sale policy and the warranty policy clearly stated on the items listing page. SKOOTDOG MOTORCYCLE LEATHER AND G EAR . . reserves the right to refuse service or sell to, cancel orders, and or refund payments to anyone. SKOOTDOG MOTORCYCLE LEATHER AND G EAR . reserves the right to change or delete Helmets, as well as gear accessories listings. SKOOTDOG MOTORCYCLE LEATHER AND G EAR reserves the right to change feature listings without notice and to ship the new item models without notice as models change. Prices, specifications, and images are subject to change without notice. Buyer acknowledges and agrees that SKOOTDOG MOTORCYCLE LEATHER AND G EAR . . is not responsible for listed features, typographical or illustrative errors.
Electronic Signatures. You acknowledge that by clicking on the Place Order button, you agree to the Terms and Conditions of Sale Agreement and Warranty policy. You are indicating Your full intent and full Agreement to all terms and conditions of the agreement and warranty policy and that when you place an order, It constitutes your signature and acceptance to the Agreement.
The pictures provided on this website are only a representation of the actual product being sold. On occasion, the factory may, without notice, make changes to any product that is not represented in the pictures provided. We will make every attempt to keep all of our images, specifications, and color changes as up to date as possible. At no point will SKOOTDOG MOTORCYCLE LEATHER AND G EAR . be held liable for changes in design, specification, or color variations. The pictures provided on this website are only a representation of the actual unit being sold. SKOOTDOG MOTORCYCLE LEATHER AND G EAR . will make every attempt to keep all of its photos, specifications, and color changes as up to date as possible. At no point will SKOOTDOG MOTORCYCLE LEATHER AND G EAR . be held liable for changes in design, specification, or color variations not represented by our pictures or specification sheets.
I, as a buyer, acknowledge and understand that riding a motorcycle, moped, or a gas scooter is a dangerous activity that requires various degrees of skill and experience for individual riders. I, as a buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risks associated with loss, damage, or injury while wearing items advertised on our website. I, as a buyer, am aware of the risks, hazards, and dangers of personal injury, death, and disability inherent with the specific use of Helmets as well as the inherent dangers, hazards, and dangers of personal injury and disability increase with inexperienced riders. I, as a buyer, fully understand that I am responsible for selecting the correct size and proper type of Helmet, when purchasing a unit(s) for an adult or a child. I, as a buyer, agree to release and forever discharge SKOOTDOG MOTORCYCLE LEATHER AND GEAR or related companies and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacturer from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of or are in any way connected to your participation or use of these helmets, use of items supplied by SKOOTDOG MOTORCYCLE LEATHER AND G EAR . or its parent company or your presence upon the premises, whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from SKOOTDOG MOTORCYCLE LEATHER AND G EAR or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives, and assigns. I, as a buyer, as a result of this certify that I am over the age of 18 years of age. I, as a buyer, have carefully read the preceding and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the effect of the same. I, as a buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as a buyer, therefore, release all liability and waive all rights I may have in regard to my child's, or myself, activities with any items purchased from SKOOTDOG MOTORCYCLE LEATHER AND G EAR
Important Limitations on Your Rights:
I, as a buyer, have carefully read the Terms and Conditions agreement as well as the warranty policy and acknowledge that I understand and agree to all the Terms and Conditions and Warranty Policy. I have had the opportunity to ask any and all questions regarding this Agreement and Warranty and how they relate to my purchase. I, as a buyer, am aware that by purchasing this item and sending/remitting payment for any item(s), I assume all risks and waive and release all legal rights that I may have or possess. I, as a buyer, therefore, release all liability and waive all legal rights I may have in and with any items purchased from SKOOTDOG MOTORCYCLE LEATHER AND GEAR. Any and all issues or problems will be solved in accordance with the terms agreement and warranty policy specified in this binding contract. By purchasing a product from SKOOTDOG MOTORCYCLE LEATHER AND GEAR , once the order has been shipped you agree that you waive your right to any chargeback on your credit card or Pay Pal account under any circumstance (except non-receipt of order) and will handle any and all issues in accordance to our terms and conditions policy and warranty policy.
You (by purchasing from SKOOTDOG MOTORCYCLE LEATHER AND GEAR agree that Texas law (regardless of conflicts of law principles) shall govern this Agreement, that any dispute arising out of or relating to this Agreement shall be subject to the exclusive venue of the federal and state courts in the State of Texas as SKOOTDOG MOTORCYCLE LEATHER AND GEAR sole option, and that you submit to the exclusive jurisdiction of the federal and state courts in the State of Texas. The failure of SKOOTDOG MOTORCYCLE LEATHER AND GEAR to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. The failure of SKOOTDOG MOTORCYCLE LEATHER AND GEAR or You to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. This Agreement, accepted by You, upon Your purchasing from SKOOTDOG MOTORCYCLE LEATHER AND GEAR contains the entire Agreement between you and SKOOTDOG MOTORCYCLE LEATHER AND GEAR . If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
Late or missing refunds (if applicable)
If you have not received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@skootdog.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skootdog.com and send your item to 4705 County Road 610, Alvarado. Tx. 76009
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.